Insurance Claim

Hello.

I'm trying to reach a uh Glenda Ann C please.

How you doing?

My name is uh Brad H.

I'm actually with the uh A and C department, accidents and conditions.

Wanted to give you a uh a call and see how you're doing this morning.

I'm just fine.

Great, great.

Now uh I am the uh the uh accident and condition coordinator, the last person that it goes to before actually issuing out a check.

And just wanted to give you a call and and and see how everything is going uh going.

Have you have you been to the doctor on your fall and just wanted to do a a follow-up with you and make sure everything is okay?

Yeah, everything is just fine.

Thank you.

Have you needed to do any any rehabilitation work or anything like that?

Uh, this is just a random procedure of all the notes that I have to write down, and and like I said, this is the final step of of getting you out of check.

Now, the last uh I heard you were offered two thousand dollars, is that correct?

If you work there, you go ask your supervisor.

You you wouldn't know all that if you worked there.

Okay.

Well, I uh I'm just looking at the file that I have, ma'am.

I don't have everything.

Okay, well, if you got that wrote down, that's what they offer.

Okay.

Well, listen, here's what we're doing.

Um I've also been brought some other records.

Is this the first time you've actually had an incident like this?

What?

Is this the first time you've had an incident of actually falling?

Yeah.

That's yeah, that's my first time.

Okay.

Well, actually, what we're doing, uh looking over the records here, uh I've I've got some uh actual incidents that it seems like you've actually fallen several times in other places.

And uh what I'm having to do here, ma'am, is let you know that I am not going to sign off on this at all.

So the money that has been offered to you, I am no longer going to be uh I'm not gonna confirm this check to go out to you.

I don't think that there's anything uh uh wrong with you.

I don't think that you have a problem.

I think that there's something that you deliberately did in one of our stores.

I could care less about what you think what happened was the you was on the floor, I fail.

I'm gonna uh they gonna have to pay for the claim, either way it go.

No, we're not gonna actually, ma'am.

What I'm gonna have to do is get you to come down and sign uh an agreement.

And I need that in right now.

I'm not coming nowhere.

Look, ma'am, I don't care if you come down or I have to come down and haul your in.

Because I'm not signing over a check to you for somebody that deliberately laid down in the floor and act like something was wrong with them.

You're d lying, deliberately done a g thing.

How exactly

it was witnesses, you need to talk to them.

I've spoken to every witness.

And you know what, ma'am, everyone's spoken to every witness because uh uh my friend was there.

You haven't spoken to her.

There's a lot of people that assume that you're lying.

Well, I I don't care what they assume.

Ma'am, let me explain something.

We can take this thing further.

I even have you on video.

Actually deliberately laying down in the middle of the floor as if you're not.

Okay, well now I know you're lying.

No, I'm not know you're lying.

No, I am not, ma'am.

And I know you're not.

We're not gonna give you two dollars.

What's your name?

My name is Brad H with the A and C department.

Well, you won't Yeah, y'all have too much going wrong because you a fool.

No, no, I'm not a fool.

I want to make sure that you under I want to make sure that you understand.

No, I want to make sure you understand.

That this is not something that you can do or continue to do.

Now I want to hear it out of your mouth.

You tell me.

Did you lay down on that floor deliberately?

You crazy.

You think I'm gonna sit here and tell you I deliberately laid down in a floor.

Oh my crazy am I crazy for you to sit here and tell me the truth.

That's it at all.

No.

Well, you just review the damn tape then and and uh

would you like for me to get authorities to come over, ma'am, and bring you in?

Because what we're I don't give a f who you get.

You get whoever you want to get.

If I need to send authorities down there, ma'am.

Okay, well you you you sent them all over here.

I'm I'm not scared of them either.

I don't care about no authorities.

I'm not sure.

What are they gonna do?

They're gonna bring you in and you're gonna sign this form I have that you deliberately laid down on that floor.

You a fool.

The nerve of you black people.

I'm not coming in.

I'm not signing nothing.

Now what the f you tell, ma'am, I don't know.

I ain't never heard this you tell, ma'am.

Now, I want you to bring your little narrow black behind in here so we can get this stuff rectified is what I want done.

Are you crazy or death?

You ain't the sharpest fool in the shed.

I tell you that.

I am not coming in.

I don't know what the f I would have to come in for.

I want you to sign a form that you deliberately laid down in this floor, and it was all fictitious.

Now, why the f would I do something like that?

And then go to jail.

Why would you lay down in the floor in the min in in the first place when you knew nothing about it?

I told you I didn't do that.

Yes, you did.

Yes, you did.

I could look you in your eyes and tell when you're lying.

I I told you.

I I told you what happened.

That's it.

That's all bye.

Hey, can I say let me say one more thing?

Hello?

Call her right back.

I don't want to continue to go back and forth.

Look, look, you're really pissed.

Look, I told you what happened.

I'm not finna keep on telling you that.

I don't know why the f you keep calling me.

Let me speak to your damn supervisor.

Let me say, well, first of all, ma'am.

First of all, I am the supervisor.

This is what I want.

I think we can get this clear.

Look, what the f I'm gonna come in and sign one.

Here's what I want you to do.

If you come down and sign it, I'll you go.

You think I'm finna come and sign some papers saying I laid On the floor.

It ain't none of that true.

The f was on the floor.

I failed.

That's it.

That's all.

Now, what the f are you talking about?

Have you been drinking?

Have you been drinking?

Are you listening?

Have you been drinking?

I want to drink you got to do with anything.

Well, I do on my own personal time.

Is my m bearing?

Don't keep calling me with that d okay.

I'm gonna say one more thing.

This shit hate that up off the floor.

Then I won't be having to go through none of this.

And you have I been drinking.

Glenda, I'm gonna say one more thing to you and then I'm gonna let you go.

What?

This is nephew time from the Steve Harvey morning show.

You just got pranked by your brother JT.

Who did it?

James.

James, baby.

James.

I don't know.

Yeah, James, I'm gonna get him when he gets home.

Who is this?

This is nephew Tommy.

How you doing, baby?

You stand your ground, baby.

Stand your ground, baby.

Stand.

You alright?

Yeah, I'm fine.

I'm fine.

My pressure was going up a little bit, but now I'm I'm fine now.

Everybody here at the Steve Harvey morning show.

We love you, Glenda.

Okay, thank you.

I love you too.

Hello, I'm trying to reach Clarence.